The Business Centre, Design Quater, William Nicol Dr & Leslie Ave, Johannesburg, 2021, South Africa
We’re open Monday – Friday, 8:30 – 17:00 EST
Frequently Asked Questions
Please read our FAQ’s before sending us a message.
After you have received our quotation of the required products or services, you may send an official purchase order or simple email confirming that you have accepted the quote and would like to proceed with order. We will send you an invoice confirming your order.
We require full payment upfront for all goods or services before any work is done unless any other prior arrangements have been made with senior management.
To achieve exceptional quality in the output, we require that all artwork be submitted in high resolution pdf or the following formats vector formats .CDR / .EPS / .AI / .FH.All fonts must be converted to curves to avoid font substitutions. Please include font and size if typesetting is requested. We do not accept word files, .gif, .jpeg (under 600dpi), Power Point.
Artwork not received in the correct format will attract a redrawing fee of R350 excluding VAT.
After artwork approval and receipt of payment, the order takes between 3 -5 working days in production. You will be advised of the actual date when the order is logged in for production. In the event of exceptional circumstances or high volumes lead times may be longer but you will be notified beforehand.
Written orders (faxed or by email) constitute a binding contract and are legally enforceable. Once an order has been emailed or faxed, cancellations prior to collection will be subject to a 15% handling and admin fee. We Do Not accept returns or cancellations on branded stock once client has approved artwork as per layout provided.
Once stock has been collected / delivered from / by Platinum Corporate, Platinum Corporate has no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours. You may request a full list of terms and conditions from firstname.lastname@example.org
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